The Road to Bank Branch Transformation
Commercial banks are at the heart of the cash cycle and their branches have been their key customer touchpoint. If you read the news section on bank branches, you might think they are to become a side show for commercial banks. RBR held an online conference on branch transformation at the end of November. The move by customers online, using apps and telephone banking is accelerating a trend to slim down branch networks, and so this event was a useful insight into the future branch.
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