Bank Branch





Access to Cash Pilots Pick Up Speed in the UK

The UK’s Post Office is not a bank and does not aspire to be one. However, it does provide essential cash services on behalf of all banks to all communities left behind when banks close. The banks still have a duty to be available for more complex products – typically now served through call centres, or video calls.

Bank Branch - May 19, 2021 midnight

The Importance of Trust

Digital is hard. Digital is remote. Money matters and financial matters are not trivial. Are banks sure, therefore, that widespread branch closures are wise?

Mobile Payments - May 19, 2021 midnight

News in Brief

Deutsche Bank has announced that it will close 150 bank and Postbank branches this year and a further 50 Postbank branches next year. The CEO said that customers are coming to branches less often, preferring to use digital products such as remote advisory video sessions. In January Commerzbank announced it would close 340 branches in Germany.

News - May 19, 2021 midnight

Branch ‘Deserts’ a Myth in the US

The Banking Journal of the American Bankers Association (ABA) published an article ‘The Real Story On Bank Branch Closures’, about the decline in bank branches in the US. It was responding to a story in NPR that painted a picture of bank closures leaving whole communities devoid of bank branches, particularly in lower-income, rural and at-risk communities.

Bank Branch - April 28, 2021 midnight

News in Brief

One of the parts of the cash cycle most affected by the pandemic has been coins. The normal flow has been seriously disrupted as people have switched to card payments or have rounded cash payments to use notes in preference to coins. In February 2020 there were almost £3 million worth of 2p coins held in wholesale cash centres, but demand has continued to outstrip supply almost every week, and in the past twelve months over £2.2 million in new 2p coins have been issued into circulation but never returned. Where are they all and why aren’t the pennies behaving the same?

News - April 28, 2021 midnight

Digital Financial Inclusion

Financial inclusion is a hot topic as the move to online and mobile banking leads to fewer bank branches. When banks announce closure plans they quote how many customers now interact over the phone, internet or smartphone and the number of people registering new mobile phone apps (in the case of HSBC, 90% and 750,000 respectively in the last 12 months).

Bank Branch - April 28, 2021 midnight

News in Brief

On 26 January the European Court of Justice (ECJ) gave its judgement on the Hessischer Rundfunk case.

News - March 5, 2021 midnight

Bank Branch News

On 15 December a new approach to branch banking started in the UK. OneBanks has partnered with the Co-op retailer to open a fully staffed kiosk in the shop. Although opening in December, it only goes fully live in January. The kiosk is opening in Denny, a Scottish town which has not had any banking facilities for over two years. It is estimated 40% of Scottish towns have one or fewer bank branches.

Bank Branch - January 4, 2021 midnight

The Road to Bank Branch Transformation

Commercial banks are at the heart of the cash cycle and their branches have been their key customer touchpoint. If you read the news section on bank branches, you might think they are to become a side show for commercial banks. RBR held an online conference on branch transformation at the end of November. The move by customers online, using apps and telephone banking is accelerating a trend to slim down branch networks, and so this event was a useful insight into the future branch.

Bank Branch - January 4, 2021 midnight

It’s All About Trust

Chris Skinner recently wrote in his blog,, about the future role of bank branches. His story was based on two Brandseye surveys of consumer sentiment in the UK about banks, one pre-COVID and the other, more recently, ‘during’ COVID.

Bank Branch - December 22, 2020 midnight